Beyond SOPs - What is quality?
The Effective Statistician - in association with PSI
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What Do You Think About Quality?
"I want to challenge people here to think broadly about who the customer is. Dnd, it will change your thinking a little bit, maybe a lot, about what qualityis," he says. "In most people's view of quality and s o ps, really, it's probably more the safety of the patient... But the patient has another need too, which is to get the medication sooner."
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