The 2 Elements of Long-Term Business Success
Chasing Excellence
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Bijeff Bijos - The Amazons Are Doing This Well
The customer journey is the connection that somebody has with the company. It includes everything from customer service to the way tha people build a tribe, the vibe that the company creates. The third part about products is marketing. This is the branding and it is the awareness. And then hopefully they create greater awareness, which will ultimately lead to purchase.
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