Weekend Conversations: Putting Customer Experience First
Elevate with Robert Glazer
00:00
Ski Patrollers' Strike and Its Impact
This chapter examines the recent strike by ski patrollers at Park City Mountain and its detrimental effect on customer experience during a peak holiday week. It also delves into broader ski industry challenges, including the transition to subscription services and the fallout from unmet customer expectations.
Transcript
Play full episode
