Transforming Customer Support with Agentic Solutions

In this cross-over episode with The Logan Bartltett Show, Marc Benioff (CEO, Salesforce) responds to Satya Nadella’s recent predictions and shares his thoughts on the current reality of Agi. He dives into the rise of digital labor, the multi-trillion-dollar potential of agentic technology, and what the future split between software and agentic revenue might look like. Marc also discusses why CEOs need to stay grounded in delivering actionable solutions, and he emphasizes the moral obligation businesses have to retrain employees and invest in communities as AI continues to evolve.

(00:00) Intro

(01:45) Salesforce's AI Impact on Business

(03:03) The Future of Digital Labor

(05:28) Agentic AI and Customer Success

(07:42) Salesforce's Competitive Edge

(11:48) Marc Benioff's Response to Satya Nadella

(14:16) The Role of AI in Enterprise Software

(20:14) The Balance of AI and Human Labor

(28:34) Salesforce's Philanthropic Efforts

(36:24) The Future of AI and Regulation

(40:24) Conclusion and Farewell