Ep 52: Marc Benioff Responds to Satya and Unpacks the Agentic Era
Unsupervised Learning
Transforming Customer Support with Agentic Solutions
This chapter explores the integration of an agentic layer into Salesforce's customer support systems, leading to improved inquiry resolutions and reduced reliance on human agents. It also discusses the financial impacts and revenue opportunities within the telecom industry, showcasing the transformative potential of agentic technology for enhanced customer engagement.
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