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#364 – Chris Voss: FBI Hostage Negotiator
Lex Fridman Podcast
Calibrated Emotional Intelligence
How do you truly listen to another human being? How do you really hear them? I always hated the term active listening. If anything, it's proactive. And then one of the reasons, you know, we named the book tactical empathy. Calibrated emotional intelligence. What's it calibrated by? We've come to find out that our experiences, hostile negotiators is backed up by neuroscience.
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