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5min chapter
334: Seven Steps Of Highly Effective Journey Mapping
The CX Cast
Duration, ecosystem mapping, prioritization, and driving action
This chapter explores the duration of a journey mapping workshop and provides recommendations for both face-to-face and virtual settings. It also highlights the importance of mapping the ecosystem, identifying pain points, creating a prioritization grid, and measuring success.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode