HBS Managing the Future of Work cover image

Guest Appearance: Joseph Fuller on the Q Factor podcast

HBS Managing the Future of Work

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Is Big Data the Biggest Threat?

Big data will threaten companies that rely on pricing and feature discrimination between their customers to make money. 15, 20, 25% of heavy users or price insensitive users are driving 80% of profitability. And if those profit pools start getting exposed either through big data to disruptors or other competitors or by big data to the user themselves, a lot of companies are going to suffer as a consequence.

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