3min chapter

The Changelog: Software Development, Open Source cover image

Chasing the 9s (Interview)

The Changelog: Software Development, Open Source

CHAPTER

SLOs and Incident Management?

For us, it's really determining if there is an incident. So there should be an incident declared, right? It all has to do with the error budget, how much you're burning. In many situations, things happen, but we allow you to, for example, put a ticket in JIRAF. At some point, you know, with a different level of severity, doesn't have to be an incident.

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