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Want to Become a World Class CSM?
Gain Grow Retain
How to Become a World Class CSM
The holy grail for a CSM was to move from that tier three segment, maybe to mid market and then maybe up into enterprise. I think customer success leaders are going to start to identify great CSM talent and move them into scaled CSM roles or scaled roles around the CS organization. Building at scale means finding leverage - how can you repurpose one piece of content across multiple channels?
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