
#363: Leading Loyalty Insights from the USA
Let's Talk Loyalty
00:00
The Power of Book Talk
Jen McMillan is executive platinum on American Airlines' loyalty program. She says she switched to hotels.com after finding everything looked the same in Marriott and Hilton's programs. McMillan: "For me now, it's about finding like a little bit more like the hidden gems"
Play episode from 01:37
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