Hack Jobs
IRL: Online Life is Real Life
00:00
The Emotional and Surprising Customer Service in Ransomware Attacks
The speaker shares a story of a woman's frantic mission to pay a ransom for her files, highlighting the emotional impact of ransomware attacks and the surprisingly good customer service provided by hackers. The chapter also explores a cybersecurity company's experiment in evaluating the customer experience in ransomware chat rooms, revealing shocking revelations about ransomware gangs hired by corporations for sabotage.
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