4min chapter

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Episode 124 - The Role of a Client Experience Designer

The Legalpreneurs Sandbox

CHAPTER

The Multifaceted Nature of CX

Kim, Kyle and Carl talk about the role of client experience designers. Kim: "I think that the brunt of CX is borne by the BD professionals." Carl: "We need to bring some governance to that" Both men say it's important for lawyers and non-lawyers to work together in this type of area.

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