
Transforming Customer Loyalty with Joe O'Rourke
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The Disillusionment of Starbucks
I think I mean, you're wearing a moonbirds hat. And so there's definitely been an interesting conversations around what the moves are and what people are doing. My opinion is it really distills down to unrealistic expectations and a bit of entitlement. Despite having the brand of Starbucks, there's limits. There's things that you'll go to them and they'll be like, we're not doing that.
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