What Is the Moment of the Shift?

Ad joest describes a conversation in an emergency room about a patient. She had been flagged for her excessive use of opioid pain medication. When things began to shift was when she said, and i miss the old mea too. That that's that moment you're describing, that moment of the shift. And by the end of the conversation, she was saying, i really do think i need to do something about my pillus. I so there's a behaviour change at the end of it, but my focus in the conversation was not trying to get her to change her pillus. It was helping her get in touch with who she wanted to be, who she was, how she was