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Muddu Sudhakar On Selling His Companies For Over $800 Million And Coming To The US From A Small Town In India

DealMakers

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The Future of Chatbots

In 2018, when I started seeing this, and when I visited those, those customers and the problems, it was obvious that there was no chat. So our goal is can we understand human requests? When a human makes a phone call or an email or he or she chat, remember, there was no mic shot teams back then. This is not going to be easy. Everybody in the world, all the big guys will want us not to succeed because that's the status quo. You still want to open up tickets manually. And you want to give it to your SaaS providers and you want to buy their software and you go to humans. I want to shift the whole model.

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