From Child Welfare to Tech: Innovating Government Services

This chapter chronicles the journey of an individual who shifts from child welfare to the tech industry, focusing on improving government services through technology. It discusses the founding of a nonprofit that collaborates with various government levels to enhance service delivery, highlighting projects that illustrate the potential of tech to build trust with citizens. The chapter also contrasts consumer technology expectations with government services, emphasizing the need for user-centered design in public projects to improve accessibility and efficiency.