Why Are So Many People Calling Us?

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For every hundred people who were booking a reservation of some kind on line, 58 out of the hundred ended up calling the one 800 number for support at some point during their ex ence. That would seem to nullify the whole point of having an on line of self service travel sight. But it's not like they just forgot to send the itin like wor we should have thought of that. Riht: It basically went from 20 million to zero in a very short period of time.

We have two options when we’re faced with a problem. We can either resolve it and walk away or figure out why it’s happening in the first place. It’s tempting to just solve problems as they come up, but bestselling author and speaker Dan Heath thinks there’s a better way. On today’s episode, he’s sharing why it’s important to get to the root of a problem. If managing conflict at work has ever felt like a game of whack-a-mole, this episode will give you the tools you need to create lasting change instead.