Solving the Innovator's Dilemma: How successful companies are embracing innovation units
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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How Do You Balance Autonomy and Innovation?
Jeff Smith: The biggest thing that makes it successful is if leadership can give a clear vision of where they want to go. He says the places that we've struggled in here is where that vision wasn't articulated clearly upfront. "It takes a lot of faith from the organization's perspective to let take the reins off of those teams," he adds.
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