Service Management Leadership - Automating Better
Service Management Leadership Podcast
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Optimizing Automation and Measuring Value in Service Management Organizations
The chapter explores the significance of optimizing and adding controls to automation in service management organizations. It uses the example of a neighbor's sprinkler system to illustrate the importance of preventing unnecessary actions. The speakers highlight the measurement of automation initiatives' effectiveness for demonstrating value and securing future funding, while also promoting their LinkedIn company page and offering assistance from Service Management Leadership.
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