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Book Lounge - Difficult Conversations with Kevin Gazzara

Book Insights Podcast

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The Importance of Possibility in the iMessage

We always ask them to say at the end of the iMessage or the traditional iMessage is to use what we call an open-ended request. So that's the explore piece. And then the third piece is, is you have to add that meaning. Like if I feel angry, it's dead, it's at you. If I feel concerned, it's about me. That's really the foundation of kind of what they call the iMessage.

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