Benjamin J. Shestakofsky on How Venture Capital Shapes Work, Innovation, and Inequality
New Books in Economics
Navigating User Engagement and Ethical Challenges
This chapter examines the strategies tech companies in San Francisco use to enhance user engagement through A-B testing and minimal changes. It discusses the ethical dilemmas faced by customer service teams in response to shifting payment models and investment pressures. The chapter advocates for alternative investment structures to promote responsible technology development while addressing systemic lags in innovation.
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