Jon Johnson is an incredible human. You've likely heard of him as part of the Unchurned BS & CS podcast series in which he shares some of his incredible background and upbringing on a recent episode.
Not only is Jon an incredible CS leader, he is also a fantastic musician and writer, which are both topics we discuss as part of our conversation.
I had the pleasure of spending this hour+ with Jon a few weeks ago where we begin by talking about music. I present Jon with a quick game of 'this or that' album. After that, it was time to get down to business discussing a variety of amazing topics:
- The interplay between human & digital
- How digital is the empowerment of a CSM and the customer journey
- Segmentation by behavior & usage based personas
- The loss of humanity in Digital
- Digital makes up the 80%, but the 20% human engagement is what makes a digital motion successful
- Using the time that you have with your customers effectively and maximizing for building rapport and relationships
- Workplace trauma, mental health, emotional intelligence in leadership and building REAL relationships in business
- How a one-size-fits-all approach cannot fit all customers
- Your digital program can be 1:1. “Personalization with a Purpose”
- Jon's tactical approach to building a digital engagement strategy
Enjoy! I know I sure did...
Jon's LinkedIn: https://www.linkedin.com/in/jonwilliamjohnson/
Measure Over Method Newsletter: https://measureovermethod.com/
Wild Coast (Jon's Band): https://open.spotify.com/artist/17TwPEUjOWx4BESKVsqrPK
Unchurned Podcast: https://blog.update.ai/blog/category/unchurned-podcast/
Resources:
Shoutouts:
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The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
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