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Ep89: Emily Leproust on DNA Synthesis at Scale

The Long Run with Luke Timmerman

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When You Make a Mistake, It Is an Opportunity

You get enlisted into the business early on, or you absorb a lot through osmosis. Ting that thas tas we on o, our service is is e important act ery services is the value of twist and e. And thats why i learn that the customer is not always right, but the customer is always the customer. So even if am not right, you still have to make it right. That's just the way i learn that. When you gof, when you make a mistake, its act an opportunity. Because people know that mistakes happen. If you take care of people when something bad happens, that actually creates loyalty. You don't want to gove

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