Case Interview Preparation & Management Consulting | Strategy | Critical Thinking cover image

587: How to build a resilient and lasting business (with Sandeep Chennakeshu)

Case Interview Preparation & Management Consulting | Strategy | Critical Thinking

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How to Manage Your Business Using These Principles

The best metrics that tell me how my business is doing are those that are diagnostic. I want the metrics to be thermostats, not thermometers. That means that thermometer tells you the temperature that reacts to temperature. So you want your metrics to be diagnostic, whether they're financial, operational, competitive, people related metrics. You want to design the right set to basically tell you what is the pulse of your business regularly and how is it doing versus your annual operating plan? And when you see small deviations or you sense small deviations, how do you react immediately to correct it?

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