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5min chapter
A CEO's Masterclass in Finding Value in Others
CareerCast by the University of Chicago Booth School of Business
The Importance of Touchpoints in Leadership
The framework for a touchpoint is listen, frame, advance. The key here is that it's not about connecting with the person; it's all about connection. Every interaction creates an opportunity for you to build trust with whoever you're engaging with and to begin to build a relationship. You get 400 of these opportunities every day.
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