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31: The Power of a Positive No by William Ury

Bookworm

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Samsung's Mission Statement: Profit Above All

The company chose to say yes to profits and said no to safety of their customers. This Tylenol Krito somebody in some meeting said, this is our credo. That obviously didn't happen with Samsung. The fact that we have them printed and on the wall is not good enough. If it doesn't really guide your decisions, if it doesn't frame your yes, no, yes then what good is it?

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