This chapter explores the frustrations and limitations of bureaucracy and discusses whether it is inevitable. It also introduces the concept of 'bureaucracy busters' and touches on the preference for addition over subtraction in decision-making.
Bureaucracy exists to provide consistency and structure, but it often stifles creativity and productivity – and breeds misery. In this episode, Adam investigates why we wind up with stupid rules, how to cut red tape without creating chaos, and what it takes to hack bad policies for a greater good. Available transcripts for WorkLife can be found at go.ted.com/WLtranscripts
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