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LLMs in conversational AI platforms with Kore.ai

VUX World

CHAPTER

LLMs Are Doing What They Are Designated to Do

The purpose of LLM for language understanding it is doing okay in terms of what it is designed for and that should stay that way. I'm excited to definitely see more coming from Cori Eyes as far as how you're utilizing LLMs and all that kind of stuff in the platform. 99 times out of 100 the LLM may classify an intent accurately but once it might not which is fine in terms of an NLU model identifying intent but is it fine from the point of view of generating customer facing content? And so yeah I'm excited excited to see where it goes thank you both for joining me.

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