The story behind the chirp: Intercom’s notification sound
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Importance of Customisation in the Product
Intercom has changed its mind set towards things like customization in the product. The design principle is simple by default, powerful under the hood. You don't want to over complicate the product or sacrifice the simplicity of your experience. But you want to give people the opportunity to pop the hood and mess with the innerds so that they can set it up just for them.
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