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Getting a Big Compliment From a Senior Vice President
One of Sephora's first 10 stores was put right next to Blue Mercury store in Georgetown, two doors down from us. The advantage we had short term was that when they first came to the United States, their brand mix, the brands they sold were not that great. We also got really focused early on about how our client service and our staff would be our secret weapon. So it wouldn't matter what our brand mix was, that we would be better at serving clients.