Work-life balance and staffing changes

Today I’m joined by Marcello Sciarrino, Co-Owner Island Auto Group.

We unpack how family-owned dealerships can stand out against national groups, why transparency matters now more than ever, and the biggest fixed ops opportunities in today’s market.

We also get into service retention, culture, and why Toyota’s hybrid strategy is paying off while others chase EVs.

This episode is brought to you by:

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2. CDK Global - Dealers—big news. CDK just leveled up their CRM in a massive way. We’re talking next-gen AI baked right into your daily workflow: Automatically following up with internet leads, surfacing buyer insights, and giving you instant AI-generated summaries of every customer interaction—no more digging through notes. And CRM Video is here. Record, send, and track personalized videos to customers—all inside the CRM. Check out the AI enhanced CDK CRM @ https://carguymedia.com/4px5cLv

3. Nomad Content Studio - Most dealers still fumble social—posting dry inventory pics or handing it off without a plan. Meanwhile, the store down the street is racking up millions of views and selling / buying cars using video. That’s where Nomad Content Studio comes in. We train your own videographer, direct what to shoot, and handle strategy, to posting, to feedback. Want in with the team behind George Saliba, EV Auto, and top auto groups? Book a call at http://www.trynomad.co⁠

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Topics:

00:31 What is the community connection?

02:30 How did Marcello enter auto industry?

03:41 Building a successful auto career how?

06:22 Biggest industry challenge and change?

12:17 Modern work-life balance expectations?

20:40 Key insight on OEM relationships?

26:03 How do brokers impact business?

29:50 Most innovative service department change?

35:38 How to create sales transparency?

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