Patreon's Worst Product Rollout Ever

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Patreon tried to solve a persistent problem for their creators by passing on monthly credit card fees. But the move was met with anger and outrage from artists, who say it's not how they want to be treated. The company has since rolled back the fee after learning its lesson in crisis management.

When is it time to double down on your instincts, and when is it time to open yourself up to feedback? Sometimes it comes down to a hard call… that you might get totally wrong. In Part Two of our episode with Patreon’s Jack Conte, you’ll hear how he was able to raise capital by telling his authentic story after a series of pitches that went disastrously wrong! And you’ll hear how his worst mistake as a founder helped him reconnect with Patreon’s mission and community, and build Patreon into a $4B company. How can being wrong accelerate your business? It takes running at the solution with insatiable curiosity.

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