Welcome to a special edition of the Fintech Takes podcast. I'm Alex Johnson, here with Colton Pond, Chief Marketing Officer at LoanPro.
We’re recording live from the Salt Flats outside of Salt Lake City during LoanPro's customer advisory board meeting. I’m excited to dive into one of my favorite topics—loan servicing—and co-interview a few attendees with Colton.
In this episode, we’ll consider what happens after a customer says “yes.”
First up, we speak to Jeff Yim, CFO at Borrowell, one of Canada’s largest fintechs, helping 3.5M members navigate credit. In a landscape shaped by rising mortgage rates, Jeff speaks to how stellar onboarding and customer service are essential for a competitive edge.
Next, we chat with Jared Jones from Moov, a payment platform that’s evolved into both an acquiring and issuing processor. As ACH payments decline, they offer competitive fixed interchange rates for debt repayment, focusing on user-first innovations.
Then Nick Pesce from Happy Money, dedicated to unsecured personal loans in partnership with credit unions, shares how they’re scaling to meet demand for flexible loans, leveraging personalized approaches and credit union partnerships as credit card debt hits record highs.
That’s followed by Kamal Rajan and Anthony Navarro, who are building business banking at Golden 1 Credit Union, one of the largest credit unions in the U.S. They reveal how they’re overcoming legacy challenges as they prep to launch ten new products.
Raising the standard of quality for embedded finance infrastructure, Newline™ by Fifth Third is an API platform that enables enterprises to launch and scale payment, card and deposit products directly with Fifth Third Bank.
Learn more at newline53.com
00:10:34 - Jeff Yim, Borrowell
00:24:42 - Jared Jones, Moov
00:41:43 - Nick Pesce, Happy Money
01:00:00 - Kamal Rajan and Anthony Navarro, Golden 1 Credit Union
01:15:54 - Greg [undisclosed]
Sign up for Alex’s Fintech Takes newsletter for the latest insightful analysis on fintech trends, along with a heaping pile of pop culture references and copious footnotes. Every Monday and Thursday: https://workweek.com/brand/fintech-takes/
And for more exclusive insider content, don’t forget to check out my YouTube page.
Follow Colton Pond:
LinkedIn: https://www.linkedin.com/in/colton-pond-469b11ba/
Follow Alex:
YouTube: https://www.youtube.com/channel/UCJgfH47QEwbQmkQlz1V9rQA/videos
LinkedIn: https://www.linkedin.com/in/alexhjohnson
Twitter: https://www.twitter.com/AlexH_Johnson
Companies featured:
https://www.loanpro.io/
https://borrowell.com/
https://moov.io/
https://www.golden1.com/
