If you have customers at all, a few of em want to give you a whole lot more money than everybody else does. And so it's almost a law of physics. If if you have a starbux and a thousand people come every week and buy a five dollar late, the 80 20 principal says one of those people will buy a 27 hundred dollar expresso machine. There probably isn't even any profit to be had in a business that only sells lates.

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