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You Can't Work at Scale
"I'm tied to the job. I'm on call 24 hours a day. My mobile is, you know, every patient has my mobile. I'm there for everyone," he says. "It may be better for me not to work but I get the matter factor within." 'You're playing a rigged game where the biggest obstacle you face is you're one guy and so you can't work at scale' He adds: 'We've got analogous stuff going on in our minds which tells me that maybe the answer is you need to scale up'