The Leader's Secret to Unlocking Opportunity

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Bob Safian: In this episode, Ed provides meaningful lessons about leading people and making hard decisions. We'll start the show in a moment with Aparna Saren, CMO of business cards and payments for Capital One. They have gone from 78 engagement score down to 52 consistently across the board. The precipitous drop in scores was a warning sign.

With deserted airports, vaccine and mask mandates, and pandemic-prompted staff departures behind it, Delta Air Lines is once again soaring, recently sharing $563 million in profits with its employees. CEO Ed Bastian, in his third appearance on Rapid Response, talks about capitalizing on the big decisions made amid Covid darkness — from airport renovations to investing in free Wifi — and the opportunities and challenges of adding 25,000 new employees over the past year. Sharing insights on managing tumultuous shifts, as well as his evolving perspective on topics from wellness to business travel, Ed reveals the secrets to first class leadership, including the importance of a good night’s sleep.

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