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Is There a Difference Between Machine Learning and the Help Desk?
Es: What was it like culture wise? How did that sort of culture change happen? And what strategies did you employ to help bring along people with the solutions. I think one thing that j and the team do really well is try and frame for the team, how's this going to make your life easier? Right? If we're able to label que ons, you get to prioritize them, and you can tag the high priority ones first. It has been fun to watch it over the last couple of years, to see people kind of ignore what me and jay we're doing in the background, to now being, you know, front and centre and understanding how it works.