Status roles
Akimbo: A Podcast from Seth Godin
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Service Charge Changes the Status Experience in Restaurants
A chain restaurant in New York City added a service charge to every bill. By law, the people in the back of the house aren't allowed to take a share of the tips. This shifted and shifted the posture of the people who were paid more fairly. After the break, i'll be back with answers to the questions you submitted from the last episode.
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