Parents often justify their actions by saying they did the best that they could. "What really empathy means is to be able to understand or feel what someone else is feeling," she says. If you're a parent and your child comes to you for help, make it clear what he/she is actually looking for from you: an apology? Are you looking for understanding? So are you looking for therapy? Or do you want them to rewrite history? She asks how we can increase our success of holding parents accountable.