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Sean Griffey - Big Bucks in Narrow Niches - [Making Media, EP.02]

Making Media

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How Do You Grow Your Customer Relationship?

The number one thing you do is look at their behaviors. It's not just a matter of, are people opening the newsletter? Are the right people open the newsletter? We cohort the high value subscribers. And we will watch that group and we will see what is their engagement relative to the overall population. How many of those folks will be signing up? HowMany of those folks are referring friends and colleagues to the publication? So more than asking them how we're doing, their actions speak louder than words,. But I don't necessarily care about everyone, and everyone's actions. The fact that the media industry didn't care about it for a couple of decades, maybe one of the biggest mistakes

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