I think that sometimes it takes people a little while to figure out how to work their home and so in that one case it was a completely new HVAC but as we all know if I have a home in my house I've done this multiple times where I always turn my thermostat way up right before I go to bed. It's on us to ensure customers have a good experience and those two customers didn't had a good experience, says the CEO of Away.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode