Punk CX with Adrian Swinscoe cover image

The delusion amongst customer service and experience VPs - Interview with Micah Peterson of ProcedureFlow

Punk CX with Adrian Swinscoe

CHAPTER

Reflections on the Impact of the Pandemic and Importance of Human Connection

Reflecting on how the pandemic accelerated changes in work and training programs, discussing the challenges and benefits of remote work and training, and emphasizing the importance of human connection.

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