AWS outage root cause explained

Rich talked about GM’s Forward event in New York City where they announced their eyes-off driving.

Jim in Sherman Oaks wants to know the best way to send Mast texts to folks and also put the information in their calendar. Rich mentioned Simple Texting and Textedly, along with Substack and Calendly.

Amazon revealed it’s a software bug that caused that massive AWS outage, not a cybersecurity incident.

Meta’s Kate Ross will explain new safety tools and simple ways older adults can protect themselves from online scams. Mentioned: instagram.com/help and facebook.com/help

Jason in San Diego is trying to replace missing album artwork in Apple Music. Rich also mentioned the app MP3Tag

Kevin in San Clemente wants to know how to unsubscribe safely from spam mail.

Google has added a feature called “Trusted Contacts” to help you recover and get back into your account if you’re ever locked out. Set it up today by going here.

Listener GW in Pasadena notes TurboTax Desktop 2025 won’t run on Windows 10 — you’ll need Windows 11 or TurboTax Online.

Tom in Los Alamitos wonders how a game like Royal Kingdom can be advertised as having no ads inside the app. How does it make money?

Gadget of the week is the Aluratek e-paper Wi-Fi digital photo frame.

OpenAI launches its ChatGPT Atlas browser with AI built-in.

Scott Stein, Editor at Large at CNET, will discuss Samsung’s new Galaxy XR headset and what it means for the future of mixed reality.

Kristen in Arcadia wants to de-dupe her photo library. Rich suggested Duplicate Photos Fixer Pro, Gemini, or using Google Photos, which can automatically find and group duplicates.

HBO Max is raising prices again across all plans, anywhere from $1 to $2 per month.

Rich recently finished listening to Michael J. Fox’s new book, Future Boy, and really enjoyed it.

Bob from Sunland asks how to digitize his old tapes. Rich mentioned converters from Roxio and Elgato and a device called the ClearClick.

New perk for Prime members: Amazon Luna, their cloud gaming service, now has access to over 50 games for free.

Carlos is wondering what the scam is when you get a robocall and they don’t say anything back.

Verizon has a new wireless home internet plan called Lite, which starts at $25/month.

Bob is wondering if there is an alternative to Wispr Flow for his Mac. Rich says Monologue does something similar.

Christie asked which robo vacuum I like and which password manager I like. I mentioned the Roborock F25 and Bitwarden.

Thomas von der Ohe, CEO of Vay, will explain how the company’s remote-driven, door-to-door car rental service works and what it means for the future of transportation.

Rich DeMuro brings you the latest tech news, helpful tips, gadget reviews, and more—plus interviews with industry experts—all in this weekly show.

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