Is There a Trade-Off Between Customer Experience and Demand?

WarnerMedia CEO Jason Kilar has an instinct for disruption. He first cut his teeth at Disney, helped transform Amazon in its early days, and was the founding CEO of Hulu. In aggregate, his experience represents a clear knack for jumping at opportunities to transform media right at the moment when people are receptive to tide-turning change. Kilar spoke with Greylock general partner David Sze as part of Greylock's Iconversations series. They discussed Kilar's 30 years in the media industry; the lessons he’s learned along the way; and what he anticipates for the future — even in a time of immense change — as someone with a track record of trailblazing. You can read the transcript of the interview here: https://greylock.com/greymatter/moving-the-world-through-story/ You can check out the entire Iconversations series here: https://greylock.com/iconversations/

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