
Focus on What Won't Change
REWORK
00:00
What's the Best Customer Service in Google?
When designing new products, are these still the things you focus on, or do you focus on that kind of a new idea? We're building this new feature into hay right now. It's really straightforwardness. Ande products naturally get more complicated as ar more complex. Complex is different. Complicated s like harder to use. But if i can't solve my problem with just files, it's not less complicated. I don't think i've ever talked to someone who's gotten hold of gogle's customers service. If we thought about that, and we should, let's just simplify that's enough. So that's something we are always thinking about, and always have been
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