The Value of Knowledge Management

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Margot: The way that you can talk about the value of CAM needs to be different, depending not just on your audience, but on the specific use cases. How do you quantify that? Is it in hours saved looking for information, waiting for answers, recreating information; is it in just levels of duplication or redundancy across systems? I mean, what is that dollar savings that you tend to put front and center when you're talking about thevalue of CAM? It is more around the time saved. Like how much more? And this is all based on survey responses, right? Yeah.

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Margot Brown, Director of Knowledge Management at The World Bank Group. Margot has been at The World Bank Group for 5 years where she focuses on knowledge and information strategies that take the unique combination of people, content, products and services and turn it into a competitive advantage.

Margot's has over 15 years experience in Knowledge Management with previous work at organizations like KPMG and Canada Health Inforway serving in Director level roles.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

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