3min chapter

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#117 - How to Establish SRE Foundations From Scratch - Vladyslav Ukis

Tech Lead Journal

CHAPTER

Three Technical Leadership Principles for SaaS

The true measure of implementing SRE correctly, your customers should be happier. Your error budget is a representation of that. The third thing would be I'd say all these things that we've talked about, they're kind of not easy. For the developers, it's not easy to just jump on call, right? That's a totally different game if you've never done this. It's also out of their world so far. Kind of acknowledging that business is not easy, empathizing with the people and specifically at the third point, kind of looking for ways to motivate people.

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