Building AI Support Service for HelpSpot Installations

The chapter explores the technical aspects of developing a service to enable AI features in HelpSpot installations, discussing considerations such as authentication, logging, and infrastructure choices for optimal performance. It also touches on the use of Cloudflare workers, challenges faced due to lack of JavaScript experience, implementation of services and workers in code, and the potential integration of a D1 database for shared state management. The conversation delves into the benefits, limitations, and business context of using AI services along with insights on decision-making for software architecture.