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Building a hybrid go-to-market motion — GC Lionetti’s lessons from Confluent, Dropbox & Atlassian

In Depth

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Customer Journeys - What Are They?

When i first got to drop box, they were roughly a 400 million dollar company. We spent a lot of time doing is also mapping out what we call our ideal customer journey. And so overtime, what you'll realize you'll create this go to market. You'll create this customer journey that has legacy and some baggage to it. I think one of the bigger lessons for me as you're thinking of your go to market is that you can experiment across your funnel, but actually forgot about the customer journey a little bit.

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