
Change the Frame to Win the Game
The Double Win
Empowering HR and Operations
This chapter explores the vital contributions of HR and operations in shaping organizational culture and vision. It dispels the myth that these departments are merely transactional, highlighting their strategic role in aligning processes with broader business goals. The discussion advocates for a proactive mindset that fosters both employee satisfaction and operational efficiency, emphasizing adaptability in rules and processes to enhance productivity.
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